Perfect for waiting rooms and unwelcome guests
tl;dr - looks great, not great for sitting, has down filling.
First off, the couch looks great! The color, the fabric, the shape - all beautiful. The fabric has repelled my cat's claws and dirt just brushes off it. In these areas, two thumbs up.
The thing is a couch first and foremost, to me at least, is for sitting. It should be comfortable, supportive, and hold up over time.
This is not.
While it was a cushy cloud dream when it arrived, it is now flat, hard, and disappointing. There never was any lumbar support and after about 4 months of admittedly a lot of use (by one 165 lbs person) the couch cushion is just not holding up. The cushion has down filling - I swear I scoured the website to make sure it didn't but I guess I missed it because there it is. After my last down-filled couch I would have never purchased another. I know down requires fluffing for comfort but it only goes so far and lasts about 5 minutes - one of several reasons why I didn't want another down couch! (Other reasons down is terrible: it sheds feathers; the feathers are pokey; it's relatively noisy; I prefer vegan materials.) I'm really unhappy that I'll have to replace this fairly expensive piece of furniture sooner rather than later.
Thank you for taking the time to share your thoughts on your new sofa. While this is not the typical review for this model as customers who select choice of fabric upholstery with down cushioning are generally in search of this fill material and feel, we understand that was not the intention here and are more than happy to help!
While it is a bummer that you did not notice the composition of the item selected, the great news is that in the event that you are not happy with your order, you can always take advantage of our 100 day return/exchange period or reach out to us to discuss any other possible solutions that may help make things more to your liking! Please feel free to reach out to firstname.lastname@example.org for further assistance.
We are happy to help!
-Apt2B Customer Care