Shipping and Return Policy
Shipping and Return Policy
Shipping & Delivery
How Much Does Delivery Cost?
To keep things as simple as possible, Apt2B proudly offers COMPLETELY FREE DELIVERY NATIONWIDE, regardless of how your order will ship. In case you missed all that caps lock here it is again - FREE DELIVERY. No hidden fees.
When Will I Receive My Order?
Immediately after you place an order with us, you will receive a confirmation email with details of your order. Orders are usually ready for delivery within 5-10 days, sometimes more and sometimes less. For instance, some of our products are ready to ship immediately and some - like our pieces that are built to order and feature a choice of colors/fabrics - can take a bit longer in production (2-3 weeks on average). We're always happy to check on an item's availability before you place your order so please feel free to Contact Us with any questions!
How Will My Order Ship?
Once your order is ready to leave our warehouse, we will send you a confirmation e-mail with details of how/when your order will ship, including any applicable tracking info. If your order is eligible for In-Home Delivery, a team member from one of our delivery partners will contact you to coordinate a delivery date and time window. This call will take place when your order is in the distribution center nearest your home. PLEASE NOTE: detailed shipping information will NOT be included in your initial order confirmation. If you have any questions, please Contact Us.
Apt2B prides itself in being a one-stop-shop with one quick and easy delivery for your entire order. All larger furniture orders will be delivered inside your actual home or apartment - we'll never just leave it outside on the front porch! Our delivery partners have teams of big burly men and women who will set up your furniture in the room of your choice! (see below for more details on In-Home Delivery and the big, burly delivery team members). All orders purchased at Apt2B.com ship complete and fully-assembled whenever possible. Orders ship out from our central warehouse in Los Angeles, CA unless otherwise noted by a member of our customer support team. Our goal at Apt2B is to deliver your order to you in the most timely and convenient fashion. This is why we do our absolute best to ensure that, whether your order consists of only 1 item or multiple items, your entire order will arrive at the same time whenever possible. NOTE: Orders shipping complete is not guaranteed and can vary based on the availability of certain items.
UPS / FedEx / USPS
These services are utilized for orders of smaller items or a fewer quantity of items. Orders shipped via UPS/FEDEX/USPS usually arrive within 1-4 business days after your order is ready for shipment.
This service is now offered throughout the Contiguous USA completely free of charge and is available on all furniture orders that are not eligible to ship via UPS/FEDEX/USPS (i.e. larger pieces like sofas, mattresses, etc.). For UPS/FEDEX/USPS eligible orders, that is usually the preferred method due to the speed at which they travel to our customers (see above for more info). In-Home Delivery is utilized for all orders of larger pieces (i.e. a bedroom furniture set, a sectional sofa), oversized items, or items that require a greater level of care. Let us do the work!
NOTE: In-Home Delivery takes a bit longer than a traditional curbside/gutter/leave-it-in-front-of-your-honda-civic drop-off service. The average delivery time nationwide is 10-14 days but this number can vary depending on your order and your location. Our customers generally prefer to wait a little longer for the luxury of having furniture set up in their rooms of choice without having to lift a finger. Some just like to vent about how long it's taking. And to those folks we say: we're truly sorry. We understand that it's taking a long time and we sincerely thank you for your patience! (thought we were going to say something mean there, didn't you?).
HOW IT WORKS: When your order leaves our warehouse, you will be contacted with tracking/shipment information that you may use to track the progress of your order shipment. Then, our delivery partners will contact you to schedule a delivery appointment when the shipment has reached your local area (delivery teams never show up unannounced). In-Home Delivery usually includes a two-man delivery team to place your purchase inside your residence in the room of your choice. This service includes carrying the products up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you live in a building without an elevator and/or need the products moved up additional flights, please Contact Us and we'll make arrangements (a small additional charge may apply). Once the product is in the room you desire, the delivery team will unpack the product(s) and provide full setup and assembly. They will also remove and dispose of all packaging if you wish! Please ensure, prior to delivery, that there is adequate access and space to complete the delivery without hassle. PLEASE NOTE: Any shipping damage must be clearly noted on the shipping documents at the time of delivery. Failure to do so may affect damage claim eligibility.
IMPORTANT: If you agree to a scheduled delivery day/window and are NOT AT HOME TO RECEIVE THE GOODS at the scheduled time (last minute nail/hair/skin appointments are no excuse!), our delivery teams may contact you to re-schedule a delivery for a different day. In the event that this occurs, you will be charged a one-time 2nd attempt delivery fee equal to the cost of the actual delivery charge depending on your location and size of order. If you have any questions regarding this, please contact Apt2B Customer Support.
ALSO IMPORTANT: If you live in a remote location (i.e. on an island, on the top of a mountain, in a cave, etc.) certain delivery surcharges may apply to your order. To find out if there is a "ferry fee" or a "spelunking fee" or if you have any questions regarding this, please contact Apt2B Customer Support.
Items marked with QUICK SHIP are in stock and ready to rock! Each piece ships out within 3-5 business days or less (NOTE: delivery/transit times will vary depending on customer's location). This is a great way to get that brand new ______ just in time for ______ !! Look for the QUICK SHIP icon within a select category or individual product pages. That will tell you if a particular piece is eligible for QUICK SHIP.
QUICK SHIP ≠ teleportation. Your QUICK SHIP piece will ship out from our warehouse/factory in only 3-5 days. But it still needs to get from Los Angeles to your home! This process still takes the average 10-14 days. But still... it's pretty dang fast!
At Apt2B, we are all about making the ordering process as quick and easy as possible. We always do everything in our power to get your order to you in a timely fashion. However, if you would like us to hold off on delivery for a while please Contact Us after you receive your order confirmation with your order number and details of your deferred delivery request - we are almost always able to accommodate these requests! Once you return from holiday in Monte Carlo, we'll get your pieces delivered to you safely and efficiently.
Making a Return
100 Day Returns
Apt2B prides itself in its Hassle Free 100 Day Guarantee and its commitment to customer satisfaction. We will always do everything in our power to ensure your satisfaction! Return policies can be tricky in the furniture business and we aim to be as fair, open, and transparent as possible. Please see below and feel free to Contact Us with any questions!
THE MAIN THING YOU NEED TO KNOW: At Apt2B, we offer a 100% satisfaction guarantee at the time of delivery; if you are dissatisfied with an item at the time of delivery, you may refuse it and the delivery team will take it back for an exchange or refund with no restocking fee! After that point, you still have a full 100 days from the date of delivery to return it!*
THE NITTY GRITTY: All merchandise delivered by Apt2B should be inspected upon receipt prior to signing for the delivery; any damaged items will be repaired or replaced ASAP. Please note: Aside from cases of damage, if you refuse all or part of an order, you will still be responsible for any and all return shipping costs associated with your order, even if you didn't initially pay any delivery charges at Apt2B; if you refuse or return all or part of an order, the appropriate corresponding return shipping fees will then be deducted from your refund. Original packaging must be kept if a return is to be authorized; this is to ensure safe transport back to Apt2B's facility. If you have any questions about the return shipping charges of your order, please don't hesitate to ask!
Once the delivery team leaves, you may return any unopened/unused item within 100 calendar days from the date of delivery for a refund or exchange.* A minimum restocking fee of 15% will apply to any opened items or items that cannot be guaranteed as new (NOTE: any items that have been customized in a fabric, finish, size or configuration not normally offered may not be eligible for return and/or may be assessed a higher restocking fee). Once the delivery team leaves, it is the customer's responsibility to ship the items back using a service of their choosing, drop them off, or pay the appropriate corresponding handling fee to have our delivery service pick it up.
LET'S BE HONEST: Returns are no fun and can be costly for everyone involved... except all of the shipping companies, of course - they make out like bandits! If you're within our return policy window, we'll absolutely accept a return of any item you may be dissatisfied with; however, many customers have chosen to resell their items on places like Craigslist, Chairish and Viyet as a more cost effective alternative to the returns process. Rest assured, we'll do everything in our power to make sure that you are treated with fairness and dignity in the unlikely event that what you ordered isn't exactly what you were hoping for.
If you would like to return or exchange all or part of your order, you must first contact Apt2B Customer Support for authorization and instructions, as credit may not be issued for unauthorized returns. IMPORTANT: Any shipping damage must be clearly noted on the shipping documents at the time of delivery. Failure to do so may affect damage claim eligibility.
PLEASE NOTE: If a return is made for an exchanged item due to reasons of customer dissatisfaction, Apt2B reserves the right to deem that exchanged item a Final Sale piece, not eligible for further return or exchange. Additionally, if Apt2B management deems any situation to be that of return policy abuse, service may be refused at the discretion of the company. If an order is determined to be fraudulent, service may be refused at the discretion of the company as well.
*PLEASE NOTE: Our 100 Day Returns Policy was put into place on 11/15/17 and will apply to all NEW orders placed AFTER 11/15/17. Orders placed prior to that date will be subject to our standard 14 day returns policy. If you have any questions, please feel free to contact us! We're here to help. That being said, we think it's been 14 days at this point.
We know you're going to love your new Apt2B furniture and home decor so please don't cancel anything! But, if for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please contact Apt2B Customer Support. Generally, we cannot cancel an order once it has left our manufacturer's warehouse or distribution center. Additionally, if the item(s) ordered require assembly and have already been assembled, we cannot cancel that part of an order. Therefore, the sooner you contact us, the better. If we are unable to make the change before the order is processed, shipped, and/or assembled, you may need to return the item and/or a restocking fee may apply. For orders involving customization (i.e. fabric selection on a sofa) you may be required to take delivery of your order if not cancelled within 24 hours of placement. Any orders involving full customization (i.e. off menu fabric options or frame adjustments) may not be eligible for cancellation as they are generally considered Final Sale. Please let us know if you have any questions and we'd be happy to shed some more light!