I loved it, but it's showing it's age so quickly
We got this sofa almost two years ago and we loved it. Absolutely loved it. I even left a really nice review about how much I loved it. In the last several months, the back springs have started creaking and the seat cushions are starting to flatten. I'm very disappointed. I tried calling Apt2b during normal business hours and the call went straight to a recording that said they couldn't be reached, no vm.
Thank you for your review! We're terribly sorry to hear about your concerns. Craftsmanship is covered under lifetime warranty so we'd like to investigate the spring concern. Please reach out to firstname.lastname@example.org if you'd like assistance. In terms of the cushions, that is a normal part of the cushion break-in process! A top tip to ensure your cushions break-in evenly is to regular turn, flip, and fluff any cushions that can be rotated. Regarding your difficulty getting in touch with us, it's possible we were in a company-wide meeting or our team was on the other line. So sorry! Please do reach out so we can assist you!