Looks great, but the buttons are a nightmare
We’ve had our couch for about a year and a half. While it is perfect for the space and we adore the look, it has been a bit of a bummer. First, it arrived with yellow markings that they had forgotten to remove during manufacturing. Now, we have had 4 buttons come off in the last 8 months.
We are about as gentle as you can be on furniture (including flipping the cushions that can be once a month), but the buttons are just not well attached at all. We frequently notice them flipping up/sideways from someone simply sitting on the couch. While another review said that the buttons have a lifetime warranty, support has told me they are not covered beyond the one year mark without the extended warranty purchase.
Personally, for a couch of this price I don’t consider this acceptable as normal wear and tear, and we are pretty bummed that we need to either learn how to tuft them ourselves or budget to have this professionally done for the lifespan of this couch.
If you’re considering it, I would consider the extended warranty a required add on cost.
| Comfort |
Rated 5 out of 5
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Apt2B
Hi Kaitlyn,
Thank you for your review and feedback! Sorry to hear you are having issues with your buttons. Tufted sofas are some of our top sellers and this type of issue does not come up often. Unfortunately, this is a sign of wear and tear. Not to worry though - we want to help in any way that we can. We will have a member of our team reach out to you directly. Thank you!
