Not worth the $
I’ve had this couch for 9 months - we went with the Blue Jean fabric because my boyfriend and I have a medium sized dog and wanted something easy to clean. After doing a lot of research, this piece and fabric seemed to fit the bill. It looked beautiful in our room when it arrived.
My honest impression now that I’ve had a full 9 months to live with it:
Squeaks very loudly when you sit, sounds like it’s going to break.
Super narrow cushions - I can’t sit with a pillow behind me, and we can’t cuddle at all. If my dog tries to sit with me we don’t fit because the cushions just aren’t deep enough. We are two average height adults and athletic build, so I thought an average sofa would be fine. This is more like a little ‘apartment sofa.’
One of cushions in the sofa section seems to be sloping inwards drastically despite me turning and fluffing the cushions.
The connection between the chaise and sofa is very loose and constantly moves.
The fabric looks terrible. It’s pilled everywhere and I cannot get the dog hair off. I’ve tried vacuuming, I bought several lint removers and fabric shavers. Nothing makes it look better.
It looks (and even sounds) years old. It has not even been 1 year. I of course expected wear and tear, just not so soon and for the amount I paid.
I reached out to customer service to give this feedback and they assured me pilling is normal (I know it’s normal but…I was hoping it’d be easy to improve) and they offered a free lint shaver. I already have a few but…
Apt2B
Hi Erika,
Thank you for sharing your thoughts on your experience with your order. We are surprised and very sorry to hear this, as this is one of our most popular collections. We understand that your experience is not typical, and are always happy to help!
Information such as seat depth for each of our choice of fabric sectionals is listed on each items respective product page on our site in addition to images, in hopes that we can represent the item as best we can online. We are sorry if ultimately the depth was not as expected in terms of comfortability. As the frame is under a lifetime warranty, feel free to reach out to request an inspection and adjustment/repair if possible for the squeaking.
We are very sorry if any of your questions or concerns were not answered at the time of your initial inquiry, but as complete resolution is very important to us, please do feel free to reach back for further assistance and we will be happy to help!
_Apt2B Customer Care
