I ordered a Melrose 3pc Sectional and it was delivered as scheduled. I didn't see a worn spot on the back of the center section until after the delivery men left. I called APT2b and explained the situation. They asked that I take close up photos of the damage. Just a note that this was obviously caused by the couch rubbing against the side of the truck during transportation from the warehouse in LA. The fabric was worn through so much that metal was piercing through. After a day or so, I received an email that they would replace the ENTIRE sectional. I thought this was amazing Customer Service. They built the new sectional and shipped it ASAP. We could not be more satisfied with the product or the company's commitment to us. We love the couch! Well made and the stain protection actually works. I wouldn't hesitate to work with APT2b again in a heartbeat!