The customer service was great! The sectional is obviously high quality. I would buy from Apt2b again in a heartbeat.
That said, I don't like the Harper. It feels shallower than it is because of the angle and height of the back cushions. Every time I sit on it I feel like it's yelling at me to sit up straight. Mine is non returnable so I'll try to sell it to someone with short legs and a long torso and get them hooked on Apt2b!