I wanted to love it
I had the Monroe sofa for about 4 years and loved that sofa but needed a bigger sectional so I decided to go with apt2b again. I loved the style of this sofa and was hoping it'd be just as amazing as the Monroe sofa but it unfortunately was not. The style is still fantastic but the functionality is not great. Within a week of owning the sofa one of the buttons fell off. The only way to get this fixed was to have some random person come to my house during a pandemic and sew it on for me. Was not happy with that and so I never fixed it. I've now had this sofa for just about a year and 4 other buttons have now fallen off (5 all together). The pillows have no foam or support what so ever so the buttons fall out very easily since the shape and integrity are lost on these pillows fairly quickly. The seating cushions also lost it's support very quickly which was vastly different from the Monroe sofa I used to own. Almost a year later and am now in need of yet another new sofa because this one is so terrible. If you're looking for support and to use on a daily basis I don't think is the sofa for you. If you want this in a space that won't be used that often, totally fine.
Thank you for taking the time to share your thoughts here! We are sorry to hear that you are not as happy with your new sofa as the first, as our repeat customers are generally thrilled with their additional orders, but no worries as we are always happy to help!
Please feel free to reach out to email@example.com so that a member of our team can evaluate your concerns and help with any available resolutions at this time. Button tufting is covered under a lifetime warranty so we are certain we can assist in that aspect, and the team can check for any cushioning assistance we may be able to provide as well based on your order.
Thank you again, and we hope to assist you soon!
-Apt2B Customer Care