Buyer be aware
Let me start by saying, we absolutely love our couch. The construction is sound, the upholstery is soft, and the cushions are supportive and comfortable. We wouldn't change anything about it. BUT we are having an issue with a small defect we found after setting up the couch. Now, according to Apt2B policy, the buyer is supposed to inspect the couch after it is delivered BEFORE the delivery people leave your home to ensure there aren't any issues with the furniture. We were not aware of this policy. We never received any information regarding this policy, and the delivery people did not inform us that we should do this before they left. The defect is small. It looks like the frame banged into something in transit, and the fabric is compromised. It's hard to see in the picture, and it is not a tear, but the thread is pulling and loose, making us concerned that in time, maybe a year or so of being used by our family of five, it will tear in a VERY noticeable place.
We contacted the company immediately after seeing the defect, within a half hour of the delivery people leaving. Apt2B emailed us two days later to inform us of the policy and offered a $100 refund. We do not want a refund. We love the couch. We want it to last for years to come, so this response feels unsatisfactory.
As I said, yes, this is a policy that is in place. We completely understand that, but for such an important policy for the buyer to be aware of, we are very disappointed that it was not more explicitly…