Chair is beautiful - experience, less so
Our Saxon King chair was delivered this weekend, and I'll start by saying the chair itself is very nice. Comfortable and the immediate impression is that it's well made. Were I just reviewing the chair, this rating would be 4.5 to 5 stars.
However, the experience with Apt2B wasn't great. If I were rating just that, they would likely get 1.5-2 stars. I understand that custom furniture takes time to complete, so I'm not concerned about the 3 months it took to get the chair.
However, the shipping and deliver was very, VERY confused (I was contacted to schedule delivery, then it was canceled because the shipper didn't have the chair yet, then rescheduled, then they didn't show and when I called they said they still didn't have the chair, then I received notification of a delivery appointment that I never made, then, finally, 3 weeks after the inital contact, we received the item).
Even THAT could be excused. When the chair was delivered it was completely wrapped in plastic, which was intact. We were very careful to remove the plastic, and once we got it off there were dirt smudges in multiple places all over the chair. On the lower front, on the top of the back pillow, on the back support, on the sides. Having ordering the chair in Snowfall, these smudges REALLY stood out. Since they were under the plastic - which was not damaged by the delivery company, I can only assume that these dirt smudges were on the chair when it was shipped from the factory.
We've been able to…