Thanks so much for your feedback! We are glad to hear from you, and appreciate the opportunity to share a bit more insight on our made to order upholstery. :)
As your Harper is brand new, it has never been sat on prior to arriving at your home. This means, it is at it's absolute firmness, and can expect to soften by up to 15% with use. With love and time, we expect your cushion inserts to settle nicely and provide a supportive, yet soft seating area.
We hope this is helpful, but please feel free to reach out to our support team at firstname.lastname@example.org should you need further assistance, and a member of the team will be happy to help!
-Apt2B Customer Care