Mostly happy but quality issue
Overall we’re happy with the sofa. The fabric is beautiful and has held up well against our cats in the few months we’ve had it so far. I give it 3 stars because of shipping damage in the first couch, and a quality issue in the replacement. The first couch had minor damage to the base in shipping. Apt2b replaced the entire couch without charging us; we were really pleased with the customer service in response to that. Unfortunately, the replacement couch has a height difference of 3/8” between the chaise section and the sofa section in the construction of the internal components (not the wood base). It’s somewhat noticeable when looking at the couch, especially when you’ve been sitting on the chaise lounge piece, but mostly it’s super annoying sitting on it. We’ve put a piece of wood leftover from a construction project to lift the edge of the chaise seat so that there’s less of a drop between the 2 pieces when you’re sitting on it, but it’s pretty disappointing.
Thanks for your review and feedback. We sincerely appreciate it! We're terribly sorry to see this concern. We know this is an inconvenience so we do apologize. We pride ourselves in craftsmanship so we sincerely apologize for any frustration caused by this experience. We'd be more than happy to troubleshoot and if there are any discernible defects, we will spring into action. Please don't hesitate to reach out to firstname.lastname@example.org. Thanks!