I purchased this couch in November of 2020 and it was finally delivered in February of 2021. I made the mistake of not requesting fabric swatches; instead, I ordered the color that the sofa was shown in and clearly it was a different fabric (woven) than what I got (microfiber). However, it is a nice rich color so I did not return it. Shortly after using the sleeper sofa for the first time, the couch started to squeak when you sat down. One end of the couch is much louder than the other end. The mattress is moderately comfortable for one night at a time. There is this cool thing where you can set the bedframe tilted up (about 30 degrees) at the top end - however that's how it arrived and I haven't been able to get the bedframe flat since. Cushions are not holding up as well as I would have expected for the money I spent; they 'sink' at the edges. Overall, I'm just not that happy with this purchase.
Thank you for sharing your thoughts and for your review! Happy to help. We're terribly sorry to hear about the concerns that you have with your sofa. We know this is disappointing. It's our goal to ensure every customer loves their sofa so if there is anything unusual going on, we will spring into action and resolve. Please don't hesitate to reach out to email@example.com so we can assist.