Good quality; responsive service ; negated by careless delivery delivery
I ordered the AVALON sleeper sofa and took the option to finalize the order later. We chose the slate fabric and the memory foam mattress. We are pleased with the look and quality of the sofa. The fabric is v durable and smooth with no texture/y bits to attract cats’ claws. We haven’t used the pull-out bed. The reason this is 4 rather than 5 stars is because of the damage caused by the delivery team. BOTTOM LINE Get more careful delivery crews!!! I know they were not Apt 2B employees but the company selected this firm to deliver to us. We paid for white glove delivery. They carried the furniture into our ground floor thru our garage Set it down and removed the packing. When they left our premises, we found 3 significant gauges 3-4 ins long in the wood floor in the hall and the set-up room. This was brand new flooring - laid to replace flood damage. Looking at the damage, it appears to be a very sharp mail that left 1/4 “ groove in 3 sep areas. Speculating where the mail might have been, we considered that it might have been in someone’s shoe or boot It didn’t appear to be anything to do with the couch. I filled in the damage with colored furniture touch- Up markers. Our contractor said to replace the individual boards would be v expensive
Thanks so much for your review! We are so glad that you are enjoying your new Apt2B find as well as our service. We do strive to provide our valued customers with the very best, so thank you for choosing Apt2B!
We are of course not as thrilled to learn about he issue with your flooring, and if you have not already, we encourage you to reach out to our support team at firstname.lastname@example.org for any additional assistance needed.
Apt2B Customer Care