We have been waiting 6 weeks to get our couch... which was not inexpensive... it finally arrived today and it is missing 4 of the 8 legs and Gas dented fabric and squished cushions that don’t easily bounce back. We had to put books under the couch just to use it. The couch is extremely light and feels super cheap. Super disappointed by the quality and service. WOULD NOT RECOMMEND.
Thanks so much for taking time to share this valuable feedback. While this is far from the general review received, we are always glad to tale every opportunity to improve when things do not go as well as we had all hoped.
It is great to see that our support team is already jumping in to assist with shipping the legs as soon as possible. For the other quality concerns, we do proudly offer a 100 day return or exchange period so if at any time during this period you feel the order may not work for you, you can totally take advantage of one of these options. You can reach out to firstname.lastname@example.org for full details.