Massive rip in brand new sofa - so disappointing
After spending 3,000 dollars and waiting 2 months for a sleeper sofa, I pulled out the mattress to see two massive rips in the bottom of the mattress. Upon further inspection, it became obvious that the two rips were caused by the metal bars from the sofa. It’s sad that they constructed the sleeper sofa so poorly that it damaged the mattress.
Thanks for taking the time to share your thoughts on your new order. We are sorry to hear of the rip, as this is pretty unusual. As you can probably imagine, designing a sleeper in such a way that they will all be ripped is a bit detrimental to the design process, so we are pretty sure this is an unusual occurrence, rather than all sleepers being designed to subsequently rip or tear by design.
The great news is that you would like assistance, you can reach out to email@example.com. Otherwise, we are very sorry again and will pass this feedback along to the appropriate parties, as our customer experience is very important to us as we are happy to review situations that can provide insight on how we may better serve, or provide better products to our customers.
-Apt2B Customer Care