We had a very good experience buying this couch. Samples came quickly and they match exactly what we chose. Delivery was good. The guy first walked into our place and said "Nope it won't fit", which was a little annoying. BUT when I told him to trust it would, it took all of 10 minutes to get up the stairs, placed and all the packing removed.
The couch is firm and I love that. It's slowly getting a bit softer which is great as well. The color is gorgeous and the fabric is very nice.
The bed!!!! It's great. Right after purchasing I got bronchitis so I slept out in the living room to spare my wife my coughing. Slept on the sleeper and it was so comfortable. We have used a few times for our godson and he loved it. It's also so easy to fold up which is key.
The cons for this would be that the seat depth of the couch is VERY small. We're only 5' and 5'2" and with our dog (who's a mini goldendoodle) we barely have room. Our pup has fallen off a few times just trying to turn himself around. He's a bit scared of the couch now..lol. Also the couch squeaks and creaks like it was 10 years old. This started after the second time we used the bed and it's been like that ever since. It's not that big of deal but just annoying. When I mentioned that to customer service that the specs did not match what I received and the squeaks they were super helpful. I really appreciated that.
In all it's a nice couch. We will be using it now as a second couch/bed for our second bedroom and…