Gorgeous, but not all it’s cracked up to be….
Okay, so for starters, the delivery company damaged our sofa before we even got a chance to sit on it. The only delivery date offered was while we were on a vacation we could not reschedule, so my elderly parents opened our house for the movers to put inside. When we got home, we were super excited to set up this lovely MCM style sofa. Disappointment ensued when unwrapped it, turned it on its back to install legs and discovered the under pinning was ripped. It had a 16” tear that was easily concealed by the movers, by just sitting it down. This mistake on their part, we found out, voided our 100 day return period from Apt2b. Apt2B did give us a $100 refund and we taped the fabric up and tried to put it all behind us Needless to say, it was heartbreaking after a 9 week wait for the sofa. The customer service was nice, except for the 100 day return being voided, because when you buy online, you never know if it will be comfortable or not. The sofa is a beauty in our living room, really, it’s gorgeous, but really it not comfortable for lounging at all. To be frank. Our tooshies ache after sitting through a movie and we’re small people. It’s great for napping though or perhaps as a fainting couch.
We just encountered our second problem on Christmas Eve night. We had guests over for dinner. When one sat on the couch, a button on the seat cushion came off. Ugh! I wrote the company and am waiting for a reply after the holiday break. Now tonight another button has come…
Thank you for taking the time to share your thoughts on your new choice of fabric upholstery. We are so happy you have received your order, but very sorry to hear of the concerns you have here. While this is not the typical feedback received, we are glad that you shared as we are always happy to help!
As all of our made to order upholstery is brand new when delivered to your home, you are the first to use and sit on your sofa and it is at it's absolute firmest having been newly produced. Cushioning can be expected to soften by up to 20% over time with use, so with a bit of love, we expect the cushioning to settle nicely for a softer, more relaxed feel. In terms of the buttons, this is pretty unusual, but the great news is that tufting is covered under our lifetime warranty, so button tufting can be repaired at no cost to you should there ever be any mishaps.
We are sorry again that you are not 100% loving your order as it currently stands, but we are confident that our customer care team can provide options to remedy the concerns listed here!
Apt2B Customer Care