Nice Coach, but a horrible sleeper
We bought this for our guest bedroom/secondary living room. The couch, itself, is beautiful and comfortable. It is a great couch. The sleeper feature is an entirely different story. We chose the memory foam mattress option figuring it'd add a bit more comfort. We first used the sleeper when my in-laws came in and they politely said it was fine, yet I found my father in law sleeping on the couch in our main living room a couple of nights. I didn't push on how he ended up there. This past week, I was relegated to the room for COVID isolation and know why he didn't sleep on this. It is a terribly uncomfortable sleeper. The bars dig into you, it is loud when you move, and there is no support at all for the mattress on the bottom 1/3 of the bed, it just flops there. Also, make sure you note that this is the absolute minimum length for a sleeper queen. At 6'1", I have to sleep at an angle not to have my feet hanging off. Would not recommend for anyone who values their guests comfort.
Thank you for ordering with us, as well as for taking the time to share your thoughts and experience with your Apt2B sleeper. We are very sorry to hear that things are not going as well as we all hoped, but we are always happy to help!
It is shocking to hear that the memory foam mattress is not comfy for your family, as while the deluxe innerspring mattress is also well loved, the memory foam is indeed an upgrade in terms of added comfort and support. As all workmanship (this includes the sleeper mechanism) is covered under a lifetime warranty, please feel free to reach out to our support team with images and/or video to evaluate for solutions that may be available under warranty.
If within 100 days of receipt, you may also explore out return/exchange options in case there is a better suited model for your needs. We are very sorry again for any disappointment, and look forward to working towards a solution soon.
Apt2B Customer Care