Love everything BUT the BUTTONS!
Customer service and the white glove delivery were efficient and communicative.. The couch is wonderfully firm in a good way, and I have fallen asleep on it multiple times. The color is vibrant and the couch is easy to clean. The mechanism for the pull-out bed is a little tricky to figure out at first. My main complaint is about the buttons that are constantly getting caught on my skin, clothes, and blankets. This occurs due to the weight/pressure on the cushion, which increases the space between the button and the thread. This occurs with just one person (<200 lbs) sitting down. I am afraid that the buttons will catch on to something, so I reached out to customer service, which provides free repairs for up to 1 year after delivery. Next time, I will not choose a cushion with buttons.
Thank you for your review and feedback! We're happy to hear you love everything but sadly not the buttons. We know that's a disappointment! We're always here to help and happy to offer warranty coverage to assist with your concerns. We're here to assist and will continue to do so. Again, we apologize for the disappointment and any inconvenience. This isn't a typical issue that comes up but nonetheless, this feedback is valuable to us so we appreciate you sharing your thoughts. Thank you!