Can’t say enough good things about the Monroe sofa, Apt2b and their service department. The sofa arrived much sooner then I anticipated. I had a communication issue with the delivery company, called Apt2b’s service department and it was resolved immediately. I looked long and carefully for a sofa that I did not have to make, like my bed everyday. I have had the sofa for about 6 months now and I love the look and feel of it. It is on the firm side but I wanted a sofa here in this room that we would sit on and not automatically go horizontal. It serves it’s purpose, looks beautiful and is maintenance free. Do not hesitate to order from this company.