nice sofa, but came delivered with a scuff/hole
The velvet is nice, and the reversability of the cushions is great. I really appreciate the color options and how easy it is to find a proper queen size sleeper. We had a guest sleep on it, and they seemed to think that it was sufficiently comfy!
Unfortunately, the communication around delivery times was not great, and it came delivered with a hole in the corner. Now, I got mine on clearance (it said "like new" condition), and the hole is hidden in a dark corner that no one will ever notice, so I am not terribly dissapointed (my need to have a bed for my guests exceeds the desire to get this hole issue sorted out). But still, when it says "like new," you expect it to be that way!
Thanks for your review and for sharing your thoughts. We are terribly sorry to hear about your delivery experience. We never wish for any customer to go through that so we do appreciate you bringing this to our attention. This has been reported. In terms of the fabric imperfection, we advertise any imperfections via Outlet photos so, unfortunately, this points to transit mishandling. So sorry and again, thanks for your review!