General Questions

Ordering & Delivery

We ship throughout the contiguous USA to happy customers every day! In fact, we offer free Entryway Delivery on every order with the option to upgrade to our White Glove Room of Choice + Assembly service for only $249. For the record, "contiguous" is a fancy way of saying that we're not able to ship to Alaska or Hawaii (it's nothing personal, we swear!).

As much as we love our friends in Alaska and Hawaii, we are unable to provide direct shipping to these destinations. All hope isn't lost! Many customers from Hawaii and Alaska have successfully received Apt2B deliveries by utilizing a Freight Forwarding Service. Note, the customer is responsible for arranging the logistics and for covering all associated fees.


Apt2B does not ship internationally. However, just like our customers in Alaska and Hawaii, many have used Freight Forwarding Services to successfully receive their forever Apt2B furniture! On a case-by-case basis, we're happy to have our Logistics Team inquire about bulk international orders.

By default, large items like our Made in the USA sofas and sectionals are delivered with free Entryway Delivery. These eligible items qualify for an upgraded White Glove Room of Choice + Assembly service for only $249. Have multiple White Glove-eligible items in your order? Still just $249 for the entire order! If your order is eligible for the White Glove Delivery upgrade, then you will receive the option to choose this service during the checkout process. The White Glove upgrade is a non-refundable, one-time service fee. (Note - the delivery team won't be wearing actual white gloves. They're not 19th century butlers.)

If you do NOT choose the upgraded White Glove Room of Choice + Assembly option then your order is delivered into the entryway of your home. Assembly and room placement will be the customer's responsibility. Many of our items will be pre-assembled. Others (wooden beds, credenzas, bookcases, etc.) may require assembly. If you’re up to the task of moving and assembling yourself, take advantage of our free Entryway Delivery. Otherwise, White Glove Room of Choice + Assembly service may be the best option for you!

For Parcel shipments and assembly, the same goes! Many are pre-assembled but for those that aren’t, they will come with easy-to-read instructions. If you have any questions regarding which items may be eligible for Parcel Delivery, the White Glove service upgrade, or which items require assembly, please contact us via chat, email or phone.

PLEASE NOTE: White Glove Room of Choice + Assembly applies only to items in an order that are eligible for this service. If your order contains items that are eligible for both White Glove and Parcel Delivery, your order may be shipped in two separate shipments, even if White Glove Delivery is selected at checkout. This means some items may arrive sooner than others and via two different carriers. Apt2B’s goal is to ship your items using the fastest, safest, and most convenient methods. Shipping methods are selected at our discretion.

Please review our SHIPPING & RETURNS page for information on our return policy and applicable fees. Pro tip: Explore our website and blog posts prior to ordering! How to (Correctly) Measure for a Hassle-Free Delivery will guide you through the measuring process. Our knowledgeable Customer Support team is also here to assist you!

Please note, our custom, made-to-order upholstery is just that, custom made and just for you! Please understand with the unique nature of custom made upholstery pieces that dimensions may vary up to 2".

We recognize that measuring can be challenging, and we aim to ensure that your delivery proceeds without any issues. Should the items not fit into the entryway of your home or the intended room upon delivery, please be advised that a return shipping fee and a 15% restocking fee will apply. We understand that this may be frustrating, and we are here to assist you throughout this process. If you wish for us to arrange another delivery attempt, please note that any additional fees from the shipping company will be charged to you. We sincerely appreciate your understanding.

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