Beautiful with some design flaws
this couch looks beautiful in the room, but I was very disappointed with the quality on the couch base when it arrived. the stain was uneven and we had to get a replacement for one segment because one of the legs was barely attached with 6 of the 7 nails missing the mark.
The biggest issue that I see with this couch is actually the cushions/ tufting. The buttons are attached to each other through the cushions via a piece of cord. This cord does not have any elastic to it and so when you sit on the couch the buttons will actually pop up due to the compression of the cushion around them, leaving them to catch on pockets or really anything. We've only had this couch for 3 months and have already lost 2 buttons (really 4 because if you lose one then the button on the reverse side also falls out). It's very disappointing.
Thanks for your valuable feedback- we're so sorry to hear about this! It definitely doesn't feel great to have a newer piece that isn't in tip top shape and has some imperfections. We would love to be able to troubleshoot these issues with you! Button tufting can be tricky sometimes, especially since it's all done by hand. The great news is that this is all covered under our factory warranty!
If you haven't already, please send photos and, if possible, video of the issues at hand to our support team for help! You can find links to our claim form which has upload image and video options on our site by using the Customer Care and FAQ footer links. Sorry again to hear you're having troubles and we look forward to assisting you!