Terrible quality, tufting does not last
This couch has been a headache since it arrived. Buttons started coming off within six weeks. The first one came off because it got stuck in my then five year olds pant leg. He weighed less than 35 lbs at the time. We are not large people and we do not roughhouse on the couch. Within two months of the couch being delivered it was missing three buttons. We’ve now had it for nearly two years and in that time we’ve had ten of the buttons pop off. Apt2B was helpful enough in having a repair person come to our home three times (in the middle of covid lockdown when we definitely did not want people in our house) but every time it was fixed, the buttons came right back off. We were informed by the repair person that the density of the cushion foam was not correct for tufting. We were outside of our warranty and Apt2B would not refund us or let us return the sectional. We ended up settling for new cushion covers so we could try to use the couch without tufting — which is not what we wanted. We ordered a couch with tufting because we WANTED tufting. How is that a reasonable solution? They sent us the covers, but we will need an upholstery stretcher to get them on the cushions, so we haven’t been able to replace them and we’re unwilling to spend the money to have a professional put them on. So here we are, two years later, and we still hate the couch and the buttons continue to come off.