Will Take Months to Recieve
I have yet to receive the couch, however, I am leaving a 1 star on the service and false claims of a 3-5 week lead time. Yes, my couch was built in 3-5 weeks but I am still waiting for shipment from an order I placed the first week of April. Their use of budget delivery carriers is unacceptable for a $3000+ couch. The order "shipped" in early May but the carrier is waiting for the trailer to be filled to capacity until they will delivery from LA to Phoenix. AND THEN I will still have to wait for them to unload and schedule delivery to my home. All in all a 3-5 week lead time has now turned into an estimated 13 weeks at minimum before I receive my couch. Again, may be a great couch but their choice of fulfillment to their customers for a "high end" product is pretty poor. I will update as things progress.
Thank you for taking the time to share your thoughts regarding your new order. We are very sorry to hear that you have yet to receive your product, but are certain you will love it once you have! Building our made to order upholstery does take a bit of time, and while we are able to share current lead time for production, actual shipping/transit time as well as final date of delivery to your home will vary by item as well as location of final destination.
We are very sorry if there was any confusion with the lead time versus that of final receipt, but can assure you our internal shipping team as well as the third party shipping partner is always doing the best they can to have all orders reach our valued customers as soon as possible. We look forward to you receiving and enjoying your order son, but if you need any additional assistance, please feel free to reach out to email@example.com and a member of our tea will be happy to assist.