Thank you for your order with us, as well as for your feedback! We are glad to hear that delivery has taken place, but sorry to hear about your concerns. As all of our orders undergo inspection prior to shipping, so the scuffs may have taken place in transit, or the delivery process.
In terms of the cushioning, both the sofa and chaise portions are composed of the same 2.0 density foam, so this is pretty unusual but do feel free to reach out to firstname.lastname@example.org for assistance if needed.
Great to hear that you are otherwise enjoying!
Apt2B Customer Care