Pretty but very stiff
This couch looks great and I love the color (I chose Harbor). But my only issue so far is that it is very very firm and stiff. Everyone that has sat or laid on the couch has said the same thing. One friend even went as far to say she hated my new couch because how uncomfortable it was for her. Is there any way to make my brand new couch more comfortable???? This makes me really sad that people don't enjoy sitting on it.
Thank you for taking the time to share your feedback! We agree that your new upholstery is a very attractive piece, but we are sorry to hear that comfort is not as expected when it comes to firmness. The great news is that you can actually expect your sofas cushions to soften by up to 20% over time with use, so give it a bit of love and cushioning should start to settle in nicely!
Keep in mind we are proud to offer a 100 day return/exchange period, so if you are unhappy within this amount of time or do not see the expected results, please feel free to reach out to firstname.lastname@example.org for options!
-Apt2B Customer Care