Perfect for my space! Quality not quite as expected.
I'm really enjoying the Tuxedo chaise. I am a bit concerned about how long this couch will last. The cushions are a bit thinner than I expected. The back pillows do not hold their shape and require a lot of fluffing, but I can't get them back to how they look originally. There is already a snag in one of the back pillows and the seems at the arm don't seem like they will hold up long. This seems like a harsh review, but it isn't. It's the perfect size and color...I love that I can get out of it and I don't have to roll out of it. I would purchase again, but would make a different material choice perhaps.
Apt2B
Hi Amy,
Thanks for sharing your thoughts! We're sorry to hear about the issue you're having. We know this is disappointing. We don't receive feedback like this very often so we do apologize! It sounds like you may be experiencing what is known as comfort wrinkles. Comfort wrinkles are normal with the cushion break-in process and can be mitigated by fluffing and rotating any cushions that can be moved. We're sorry if that isn't working for you so to resolve, we're happy to let you know that your cushion inserts are covered under warranty within the first year of ownership and may be replaced once if requested within 365 days of delivery. If you need further assistance and would like to explore that, please do reach out to support@apt2b.com.
