Thank you so much for taking the time to share your thoughts on your new order! We really appreciate it! We think your sofa looks great in it's new home, and will be happy to share a bit of insight into the firmness.
As your order is brand new, no one else has had the pleasure of enjoying your sofa prior to delivery, so this means it is at it's absolute firmest at the day of arrival. Over time, with love (use) the cushions will soften by up to 15-20%, and should provide a bit of a softer, more settled in feel. We hoe this information is helpful! Also, this particular model should only require light assembly (adding the legs) and this is generally pretty easy, but if you need any help at all, we encourage yo to reach out to our support team.
We thank you again for trying Apt2B, and hope you continue to enjoy!
-Apt2B Customer Care