Legs arrived damaged
I was so excited about this bed. I received it today and not only was no assembly hardware included, but the front legs are completely disconnected from the footboard. Even if this was a shipping issue and not a manufacturer issue, it doesn’t give me confidence in the bed’s sturdiness. Now I have no bed to sleep on and a deconstructed bed taking up space in my house. So frustrated and hoping customer service will offer to repair the legs, or at the very least send the assembly hardware.
Thank you for reaching out and sharing your feedback. We are sorry to hear that your delivery was received with damages, and will be sure to forward this information to our Claims Department, who will be happy to further assist.
Orders arriving with shipping damage is not very common, so we really are sorry that this occurred. We thank you again for ordering with us and look forward to restoring your faith in our goods and services.
-Apt2B Customer Care