Help + Information
Help + Information
Placing an Order
When you place an order through our website it will be secure, fast, and easy. You can make changes and review what you have entered nearly every step of the way. The best thing about ordering online? You can shop 24 hours a day. But if you'd rather be old school about it then we can also take your order over the phone. Check out the information below!
Our Customer Support team is ready to help - we're super nice! Really! We'll also be glad to assist you in placing your order over the phone. You can reach us at (877) 825-8705. Our office hours are Mon-Fri 9am-5pm PST and weekend product and sales support is available Sat-Sun 9am-5pm PST as well! If you reach us after hours, please feel free to leave us a message with your detailed information and we’ll get back to you at a time that is convenient for you. We’re always available through "the internets" and can be reached through our Contact Us form or by emailing us at firstname.lastname@example.org.
Once you place your order, you’ll be taken to the Order Confirmation screen, which indicates we've received your order and provides you with a confirmation number. We'll also send you an automatic email confirmation to let you know that your order has been placed! This email acts as your receipt and will include your confirmation number, verification of the items purchased, and any other applicable information. Please confirm all information is correct; if any changes need to be made, please contact Apt2B Customer Support.
You may always check on your order status by contacting us and we’d be happy to address any of your questions or concerns. Our fulfillment team doesn't always have the answers but they'll at least make something up to tell you what you want to hear! We're pretty sure no one has ever read this far down the page so we feel safe saying that. Hi mom!