When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day. If you'd rather place your order over the phone to be all old school about it, please see below.
Our Customer Service team is ready to help- we're super nice! We'll also be glad to assist you in placing your order over the phone. You can reach us at (877) 825-8705. Our office hours are Mon-Fri 9am-5pm PST but, if you reach us after hours, please feel free to leave us a message with your detailed information and we’ll get back to you at a time that is convenient for you. We’re always available through "the internets" and can be reached through our Contact Us form or by emailing us at firstname.lastname@example.org
Once you place your order, you’ll be taken to the Order Confirmation screen, which indicates we've received your order and provides you with a confirmation number for your order. We'll send you an automatic email confirmation to let you know that your order has been placed as well! This email acts as your receipt and will include your confirmation number, verification of the items purchased, and any other applicable information. Please confirm all information is correct; if any changes need to be made, please contact Apt2B Customer Service.
You may always check on order status by contacting us and we’d be happy to address and questions or concerns. Our fulfillment team doesn't always have the answers but they'll at least make something up to tell you what you want to hear!
How Much Does Delivery Cost?
To keep things as simple as possible, Apt2B proudly offers COMPLETELY FREE DELIVERY NATIONWIDE, regardless of how your order will ship.
When Will I Receive My Order?
Immediately after you place an order with us, you will receive a confirmation email with details of your order. Orders are usually ready for delivery within 5-10 days, sometimes more and sometimes less; it depends on what you order and every order is different. For instance, some of our products are ready to ship immediately and some that feature a choice of colors/fabrics are custom made to order and can take a bit longer in production (2-3 weeks). We're always happy to check on an item's availability before you place your order so please feel free to Contact Us with any questions!
How Will My Order Ship?
Once your order is ready to leave our warehouse, we will send you an additional confirmation with details of how/when your order will ship, including any applicable tracking info. If your order is eligible for In-Home Delivery, a member of our delivery team will contact you when the item is in your local area to coordinate a delivery time. PLEASE NOTE: detailed shipping information will NOT be included in your initial order confirmation. If you have any questions, please Contact Us.
Apt2B prides itself in being a one-stop-shop with one quick and easy delivery and all larger furniture orders will be delivered inside your actual home or apartment- we'll never just leave it outside on the front porch! Our teams of big burly men and women will even set it up in your room of choice! (see below for more details on In-Home Delivery and our big and burly delivery team members). All orders purchased at Apt2B.com ship complete whenever possible from our central warehouse in Los Angeles, CA unless otherwise noted by a member of our customer service team. Our goal at Apt2B is to deliver your order to you in the most timely and convenient fashion. This is why we do our absolute best to ensure that, whether your order consists of only 1 item or multiple items, your entire order will arrive at the same time whenever possible. NOTE: Orders shipping complete is not guaranteed and can vary based on the availability of certain items.
UPS / FedEx / USPS
These services are utilized for orders of smaller items or a fewer quantity of items. Orders shipped via UPS/FEDEX/USPS usually arrive within 1-4 business days after your order is ready for shipment.
This service is now offered throughout the Contiguous USA completely free of charge and is available on all furniture orders that are not eligible to ship via UPS/FEDEX/USPS (i.e. larger pieces like sofas, mattresses, etc.). For UPS/FEDEX/USPS eligible orders, that is usually the preferred method due to the speed at which they travel to our customers (see above for more info). In-Home Delivery is utilized for all orders of larger pieces (i.e. a bedroom furniture set, a sectional sofa), oversized items, or items that require a greater level of care. Let us do the work!
NOTE: In-Home Delivery takes a bit longer than a traditional curbside/gutter/leave-it-in-front-of-your-honda-civic drop-off service. The average delivery time nationwide is 7-10 days but can vary depending on your order and also your location. Our customers generally prefer to wait a little longer for the luxury of having furniture set up in their rooms of choice without having to lift a finger. Some just like to complain about how long it's taking and to those we say: sorry, we understand that it's taking a long time and we thank you for your patience! (thought we were going to say something mean there, didn't you?).
HOW IT WORKS: When your order leaves our warehouse, you will be contacted with tracking/shipment information that you may use to track the progress of your order shipment. Then, our delivery service will contact you to schedule a delivery appointment when the shipment has reached your local area (they never show up unannounced). In-Home Delivery usually includes a two-man delivery team to place your purchase inside your residence in the room of your choice. This service includes carrying the products up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you live in a building without an elevator and/or need the products moved up additional flights, please contact us and we'll make arrangements (a small additional charge may apply). Once the product is in the room you desire, the delivery team will unpack the product(s) and provide full setup and assembly. They will also remove and dispose of all packaging if you wish! Please ensure, prior to delivery, that there is adequate access and space to complete the delivery without hassle. PLEASE NOTE: Any shipping damage must be clearly noted on the shipping documents at the time of delivery. Failure to do so may affect damage claim eligibility.
IMPORTANT: If you agree to a scheduled delivery day/window and are NOT AT HOME TO RECEIVE THE GOODS at the scheduled time (last nail/hair/skin appointments are no excuse!), our delivery teams may contact you to re-schedule a delivery for a different day. In the event that this occurs, you will be charged a one-time 2nd attempt delivery fee equal to the cost of the actual delivery charge depending on your location and size of order. If you have any questions regarding this, please contact Apt2B Customer Service.
ALSO IMPORTANT: If you live in a remote location (i.e. on an island, on the top of a mountain, in a cave, etc.) certain delivery surcharges may apply to your order. To find out if there is a "ferry fee" or a "spelunking fee" or if you have any questions regarding this, please contact Apt2B Customer Service.
Items marked with EXPRESS|SHIP are in stock and ready to rock! Each piece ships out within 72 hours or less (NOTE: delivery times will vary depending on customer's location). This is a great way to get that brand new ___ just in time for ___ !! Look for the EXPRESS|SHIP icon within select category and product pages as that will tell you if a particular piece is eligible.
At Apt2B, we are all about making the ordering process as quick and easy as possible and we always do everything in our power to get your order to you in a timely fashion. If you would like us to hold off on delivery for a while, however, please Contact Us after you receive your order confirmation with your order number and details of your deferred delivery request- we almost always are able to accommodate such requests! Once you return from holiday in Monte Carlo, we'll get your pieces delivered to you safely and efficiently.
Apt2B prides itself in its commitment to customer satisfaction and we will always do everything in our power to ensure yours! Return policies can be tricky in the furniture business and we aim to be as fair, open, and transparent as possible. Please see below and feel free to Contact Us with any questions!
THE MAIN THING YOU NEED TO KNOW: At Apt2B, we offer a 100% satisfaction guarantee at the time of delivery; if you are dissatisfied with an item at the time of delivery, you may refuse it and the delivery team will take it back for an exchange or refund with no restocking fee!
THE NITTY GRITTY: All merchandise delivered by Apt2B should be inspected upon receipt prior to signing for the delivery; any damaged items will be repaired or replaced ASAP. Please note: Aside from cases of damage, if you refuse all or part of an order, you will still be responsible for any and all return shipping costs associated with your order, even if you didn't initially pay any delivery charges at Apt2B; if you refuse or return all or part of an order, the appropriate corresponding return shipping fees will then be deducted from your refund. Original packaging must be kept if a return is to be authorized; this is to ensure safe transport back to Apt2B's facility. If you have any questions about the return shipping charges of your order, please don't hesitate to ask!
Once the delivery team leaves, you may return any unopened/unused item within 14 calendar days from the date of delivery for a refund or exchange. A minimum restocking fee of 15% will apply to any opened items or items that cannot be guaranteed as new (NOTE: any items that have been customized in a fabric, finish, size or configuration not normally offered may not be eligible for return and/or may be assessed a higher restocking fee). Once the delivery team leaves, it is the customer's responsibility to ship the items back using a service of their choosing, drop them off, or pay the appropriate corresponding handling fee to have our delivery service pick it up.
LET'S BE HONEST: Returns are no fun and can be costly for everyone involved... except all of the shipping companies, of course- they make out like bandits! If you're within our return policy window, we'll absolutely accept a return of any item you may be dissatisfied with; however, many customers have chosen to resell their items on places like Craigslist,Chairish and Viyet as a more cost effective alternative to the returns process. Rest assured, we'll do everything in our power to make sure that you are treated with fairness and dignity in the unlikely event that what you ordered isn't exactly what you were hoping for.
If you would like to return or exchange all or part of your order, you must first contact Apt2B Customer Service for authorization and instructions, as credit may not be issued for unauthorized returns. IMPORTANT: Any shipping damage must be clearly noted on the shipping documents at the time of delivery. Failure to do so may affect damage claim eligibility.
PLEASE NOTE: If a return is made for an exchanged item due to reasons of customer dissatisfaction, Apt2B reserves the right to deem that exchanged item a Final Sale piece, not eligible for further return or exchange. Additionally, if Apt2B management deems any situation to be that of return policy abuse, service may be refused at the discretion of the company. If an order is determined to be fraudulent, service may be refused at the discretion of the company as well.
We know you're going to love your new Apt2B furniture and home decor so please don't cancel anything! But, if for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please contact Apt2B Customer Service. Generally, we cannot cancel an order once it has left our manufacturer's warehouse or distribution center. Additionally, if the item(s) ordered require assembly and have already been assembled, we cannot cancel that part of an order. Therefore, the sooner you contact us, the better. If we are unable to make the change before the order is processed, shipped, and/or assembled, you may need to return the item and/or a restocking fee may apply. For orders involving customization (i.e. fabric selection on a sofa) you may be required to take delivery of your order if not cancelled within 24 hours of placement. Any orders involving full customization (i.e. off menu fabric options or frame adjustments) may not be eligible for cancellation as they are generally considered final sale. Please let us know if you have any questions and we'd be happy to shed some more light!