I Love the furniture... but I HATE Apt2B!
I've purchased two Carson chairs/sofas. I purchased the Apartment Size sofa to fit an area near my fireplace. The sofa looks nice, it feels sturdy, and I'm happy with it. I give the sofa 4 stars. The shipping is not the best; you probably can't blame Apt2B too much for the slow shipping... and the damage, but it's part of the total package. I give the shipping 3 stars. I've had several issues with Apt2B customer service. When an item arrives damaged, they offered a discount. I asked for a replacement, and they said return it without replacement or take the discount. I took the discount. I ordered three of their Tatum Beds, the first two of these beds I ordered came with a bunkie board; the last one did not. The three beds weren't ordered too far apart. The bunkie boards do have an issue with ghost turds (tufts of stuffing appearing out of nowhere which may be why they stopped shipping them), but Apt2B has now apparently decided that the customer must supply their own bunkie boards (not sure if they changed the price to reflect this change?). I give Apt2B the lowest grade: 1 star. They dropped their Juniper line. It was a third-party brand called Berkeley manufactured by Global Home out of North Carolina. It was also sold online at Waverly, Walmart, and other brick-and-mortar furniture stores. It's a great product. Apt2B is owned by Room Place. I am taking an image of this review to see if Apt2B removes it or if their feedback is unaltered. I will leave…
Comfort |
Rated 4 out of 5
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