Product was nice, swatch match and as expected. Customer service was a little iffy. We had paid extra for white glove but the couch was unboxed but not set up properly. Took many attempts to be able to pull out the sofa bed portion. Called about 4 times and same video was sent all 4 times with instructions but nothing to do with the actual request. Zip ties not removed and couch stuck for days. 4 stars because overall the experience was good and product is good.