Cute but not made to last
Was so excited when I bought my sectional a year ago and now I’m disappointed. In less than a year the cushions started to feel really soft/ distressed from use and don’t spring back. The springs make squeaking noises when you sit in some areas and the fabric isn’t pet friendly. We are a house of 2, each weight under 150 lbs and have one 13lb cat. There are scratch marks all over the fabric just from her jumping on & off (she doesn’t purposefully scratch or dig). Just a big warning to anyone on the heavier side or with animals that this isn’t going to last you long. Very disappointed. Cute if you put this in a room where you don’t plan to spend much time?
Thanks for your review and feedback! We appreciate it. We're so sorry to hear you're having issues with your sofa! We know that is an inconvenience. Our fabrics are pet-friendly and durable when tested in areas of pet damage or mishaps such as stains. Please see this link where we discuss the pet-friendly mishaps we are referring to: https://www.apt2b.com/pages/fabric-101-sofa-care. Please note our fabrics are not 100% resilient against clawing or perhaps ungroomed nails. In general, and to maintain your sofa for years and years to come, we do recommend that you vacuum your sofa, especially with a textile brush. However, extreme brushing may be too harsh on the fabric and may cause pilling. Lint removers may help with fabric maintenance as well! Regarding the cushions, it sounds like you may be experiencing comfort wrinkles. Comfort wrinkles are normal with the cushion break-in process and can be mitigated by fluffing and rotating any cushions that can be moved. Sitting in different spots should also help to ensure one cushion doesn't break in faster than the other. To address the spring concern, we'd be more than happy to troubleshoot with you. If we're able to determine any discernible defects, we will spring into action. Sorry again for this inconvenience and please don't hesitate to reach out to email@example.com if you need any help!