Buying a sofa without ever sitting on it is nerve-wracking to say the least. Especially a higher end sofa! We were in the market for a sectional sofa, but needed a very specific size. We were thrilled to come across this one, but incredibly nervous about how it would actually feel. I really appreciated the company's customer service. They answered many, many emails from me enquiring about the fabric, softness of the cushions, and more. Seriously, they were so knowledgeable, quick to respond, and patient with my many questions. The lead time wasn't bad at all! When the couch finally arrived, we were beyond thrilled. It's incredibly comfortable. I wouldn't describe it as a sofa you sink into, but it's very, very soft (especially the back pillows) and cozy. It has already been tested for Sunday-afternoon naps and was perfect. I love that it's large enough for 5 adults, but doesn't take up a huge footprint in our small home. Cleaning: my toddler son had a small "accident" on the couch literally the day after we got it (UGH!), and I followed the company's instructions on how to clean, and it was perfect.
When we were debating purchasing, one of the things holding us back was the lack of comprehensive reviews. So, hopefully this review helps you if you're on the fence! I definitely recommend this couch. I'm looking forward to many cozy movie nights curled up in the corner (or, "the nest" as we've come to call it).