To our Apt2B family,
Our greatest priority right now is the health and safety of our customers and workers during this time but, thankfully, Apt2B is fully operational. Right now, our homes are more important than ever so we’re doing everything we can to continue to build, ship and deliver, knowing that we will have to continue to adapt as needed.
To stay up to date on information from us, be sure to check back here; we will be posting updates on this page that may affect you and your orders.
Latest Update: Thursday August 6th, 2020 10:09am PDT
General Business Update: Apt2B’s base of operations is in Los Angeles, CA where the “safer at home” order is shifting for businesses and our factories and suppliers are getting back to doing what they do best: making great quality furniture. We are fully operational and please reach out to our customer care team with any specific questions or concerns. Thanks!
Order Processing: Apt2B factories and suppliers by and large continue to be operable but some order processing may be delayed as a result of federal and local measures that continue to be put in place. We are working hard to keep shipping time estimates accurate on a product page level (be sure to check the paragraph under the “Add To Cart” button for this information). Should there be any unforeseen delays on an order already placed with us, our rockstar customer service reps will be sure to reach out via email or phone with updates accordingly. It’s safe to assume that, if you haven’t heard anything, order processing is moving along as scheduled. We will communicate asap if anything changes.
Our new “Ready to Ship” category highlights over 700 items that are ready to ship out within 3-5 days! You can browse these items by clicking here.
Our made-to-order upholstery factory is processing orders but currently has increased lead times. Lead times vary (check the area underneath the “add to cart” button on a given product page) but span 6-12 weeks. If you have placed an order with us, we are doing our best to process and fulfill with increased demand and slightly lessened resources.
Delivery: Our delivery partners are still dispatching furniture pieces from us to you in the safest way possible, upholding strict guidelines on cleanliness as advised by the WHO and the CDC. If you’ve been contacted by a delivery provider for scheduling delivery, please work with them to set up a time that works best for you.
You may also wish to request a contactless delivery when it is being scheduled or when the delivery team arrives at your home. In the case of a contactless delivery, a signature will not be required. Our delivery teams will be taking photos of the furniture being delivered to stand as proof of successful delivery. For any issues/damages/defects, we’re requiring customers to let us know within 1 hour after the completed time of delivery via email at firstname.lastname@example.org. If you have questions or concerns regarding delivery, always feel free to contact us for assistance!
Customer Service & Business Hours: We may have transitioned to a predominantly remote workforce, but we’re set up to continue to receive your calls, emails and online chats. If you need to reach out with any questions or concerns, we’ll be there on the other side as we always are. Our hours of operation are 9 am to 5 pm PDT, Monday through Friday (closed weekends).