To our Apt2B family,
Our greatest priority right now is the health and safety of our customers and workers during this uncertain time. As we all cope with the constantly changing circumstances, something that both luckily yet unfortunately we’re all in together, we want to keep our Apt2B community up-to-date on orders and operations as best we can. Right now, our homes are more important than ever—our refuges and safe havens from the unknown unfolding around us—so we’re doing everything we can for as long as we can to continue to build, ship and deliver, knowing that we will have to continue to adapt as needed.
To stay up to date on information from us, be sure to check back here; we will be posting updates on this page that may affect you and your orders as we learn how COVID-19 continues to impact our communities in which we live and work.
Latest Update: Saturday, April 4, 2020 8:40am PDT
General Business Update: Apt2B’s base operations are located in Los Angeles County, CA, which is currently under a “Safer at Home” order. We are making plans and contingencies to adjust our business operations in accordance with these new policies and will make any and all updates here on this page as soon as we have them. For now, we are still fully operational and please reach out to our customer care team with any specific questions or concerns. Thanks!
Order Processing: Apt2B factories and suppliers by and large continue to be operable but some order processing may be delayed as a result of federal and local measures that continue to be put in place. We are working hard to keep shipping time estimates accurate on a product page level (be sure to check the paragraph under the “Add To Cart” button for this information). Should there be any unforeseen delays on an order already placed with us, our rockstar customer service reps will be sure to reach out via email or phone with updates accordingly. It’s safe to assume that, if you haven’t heard anything, order processing is moving along as scheduled.
Our new “Ready to Ship” category highlights over 700 items that are ready to ship out within 3-5 days! You can browse these items by clicking here.
Our made-to-order upholstery factory is processing orders but currently has increased lead times to 5-7 weeks. If you have placed an order with us, we are doing our best to process and fulfill with increased demand and slightly lessened resources.
Delivery: Our delivery partners are still dispatching furniture pieces from us to you in the safest way possible, upholding strict guidelines on cleanliness as advised by the WHO and the CDC. If you’ve been contacted by a delivery provider for scheduling delivery, please work with them to set up a time that works best for you. You may also wish to request a contact-less delivery when it is being scheduled or when the delivery team arrives at your home. If you have questions or concerns regarding delivery, always feel free to contact us for assistance.
Customer Service & Business Hours: We may have transitioned to a predominantly remote workforce, but we’re set up to continue to receive your calls, emails and online chats. If you need to reach out with any questions or concerns, we’ll be there on the other side as we always are. Our hours of operation are 9 am to 5 pm PDT, Sunday through Friday (closed Saturday).