Great sofa but awful white glove delivery
The sofa itself is absolutely amazing. It’s great quality and very sturdy. The peacock velvet fabric has been awesome especially with the cats and dogs. However, the white glove delivery was not worth the extra cost or hassle. The company they hired damaged my property and then just said well you cant prove we did that. They also damaged the sofa. APT2B had amazing customer service though and was very prompt and helpful. Next time we order we will save the extra money and just do normal delivery.
Thanks so much for sharing your thoughts and review! We appreciate the feedback. First, we're so happy to hear you are enjoying your sofa and had a good experiencing working with our Customer Service team. That's great news! While your report regarding delivery is rare to hear, of course we are still disappointed to hear about your delivery experience. We want to make this right in any way that we can so we have refunded the White Glove fee! It will post back to your original payment method in 10-14 days. Again, so sorry and thank you for the feedback!