Worst. Purchase. Ever.
After doing much research, I finally landed on this sofa. Steer clear. It is by far the worst furniture purchase we have ever made. I will say that it looks nice, but the positives end at that. Not only do the modular sections not stay together (even on a rug), it is extremely uncomfortable. The down cushions are not filled enough or large enough. You can feel the wood framing through the cushions—both on the seat and the back. You can’t lie down or sit “between” the sections without feeling the entire wood frame. After emailing customer service, they kindly sent connector pieces, to keep it together better, but there is no helping how uncomfortable it is. Upon sending a video to show the issues, they suggested we purchase a bench cushion or have current cushions filled elsewhere to avoid feeling the hard wood of the frame. I truly question if the positive reviews are legit, or if the quality has quickly become this bad? We have now had it for 6 months and can’t believe we are in a situation where we need to buy a new sofa because this $4,000+ one is so beyond uncomfortable. I rarely write reviews, but hopefully this will save others a lot of money and headache.
Apt2B
Hi Betsy,
Thank you for sharing these details on your Apt2B experience. This is definitely not the feedback we were hoping for, as we really do care about our valued customers, and strive to provide quality goods and service.
We are glad to hear that you received the brackets to connect the pieces, as this particular model is not necessarily meant to be in a "fixed" configuration, rather made to be able to function as standalone pieces, or to be arranged in a number of ways. As this model does come with standard down filled cushions, our factory can indeed create custom foam inserts, and the team may have suggested local inserts for a faster solution. We are happy to help with options for a bench seat cushion, or checking into making custom foam inserts. We know you have already been in contact with our customer care team, but highly encourage you to reach back out for more in depth options as we really do want you to be pleased with your order.
Thank you again for ordering with us, and we look forward to assisting further!
