Update with Photos
I can't update my last review, but here's a new review with photos as an update to my "Poor Quality, Bad Purchase" review.
You can see here that the fabric isn't just pilling, it's actually falling off from the bottom of the frame and pulling off of the arms.
The response from customer service (both to my review and via email when I reached out) doesn't actually address all the issues I raised and I think aren't great responses given I've had this sofa for less than a year and they're not seeming to "get" how bad the couch both looks and feels when you're sitting on it.
It's really disappointing given how much money I've spent with Apt2B over the years (this is the third couch I purchased from them), but hopefully after I sent a response to the email support they'll be more helpful in getting this fixed so I can go back to being a happy customer!