Cute sofa, firm cushions
Have such mixed feelings about this sofa. On one hand it's absolutely stunning, everything about it is beautiful to look at, and in velvet it's just oh so soft to the touch. On the other, the seat cushions are extremely firm. You will NOT sink into this thing. The density of the foam feels like a bench more than a luxury sofa. They're actually so firm that the removable cushion covers are impossible to get on/off and when trying to zip one closed, the zipper completely busted off mine. Apt2b support was okay, they quickly sent me a new cover as a replacement but this didn't fix the density issue and i can still not get one of the cushions to zip closed. It's been about 2.5 months now and they haven't broken in, just have to get use to a firm seat I guess. If you like a firm supportive couch, go for it, if you want something you can sink into after a long day... possible look elsewhere.
Apt2B
Hi Anna,
Thanks so much for taking the time to share your thoughts on your order. It is truly a bummer to hear that you are not 100% loving it, but as always, we are glad to help!
We too, feel the Olivia collection is quite attractive, but also understand comfort and functionality are very important. The 2.0 density foam inserts to tend to soften by up to 25% over time with use, so we hope that your sofa becomes a bit more plush as used. In the event that you are still not loving it after use, if within the 100 day return/exchange period and all other exchange criteria is met, you can totally feel free to reach out to our support team at support@apt2b.com for additional assistance with possible exchange, as well as the cushion cover you are having issues with.
Thank you again for your order with us, and we look forward to assisting you soon!