Great but disappointing at the same time
The sleeper sofa we got seems very nice, the fabric is gorgeous and feels lovely but the packaging for shipping was insufficient. It arrived with a damaged corner, tears in bottom, popped staples, and the plastic wrap was torn exposing the upholstery to the elements. We asked the base not be attached so it would fit through a doorway and the initial base was damaged in shipping so we had to wait for a replacement to come later only to find it too was damaged upon arrival.
In the end we had to wait more than a month beyond our confirmed delivery date and still have a sofa that is damaged in multiple areas.
The quality of the workmanship seems great but the packing isn’t enough to protect all that hard work, such a shame.
Apt2B
Hi Sarah,
Thanks so much for your important feedback! It certainly sounds like your order has been put through the ringer, so sorry for the inconvenience! As you can imagine, this is not a typical experience at Apt2B and we're very surprised to hear that damages occurred on the replacement part as well- that is even more rare to hear. Please accept our warmest apologies for the issues you've had.
Your feedback regarding our packaging is helpful and important as we're always looking for ways to improve and customer communication about issues like these certainly helps! That being said, we do rely on our shipping partners to handle the merchandise in a way that keeps the items safe regardless of packaging so it's disappointing to hear that the standard of service wasn't fully met.
All that said, it looks like you have been in communication with our support team but we want to reiterate here that we are more than happy to assist you with any further issues you may have! And we always do everything in our power to go above and beyond to ensure our customers' satisfaction. In that spirit, please do let us know if there is any other way in which we can assist! Thanks again for your feedback :)
