From the customer service and options to the couch itself, we are thrilled! We chose the Decide Later option so we could get the sale price while we waited for more swatches to arrive. We also reached out (on Thanksgiving day not expecting a response and got one and a follow-up response too) to confirm the colors of some of the customer photos we were reviewing online and Instagram. Couch came in with a great delivery team and we just love!! My mom has placed an order for furniture since and we gave all of our swatches to a friend that is looking to buy a new couch.