Good design but not great packaging or quality
The best thing about the bench is how it looks in our place. It matches what it looks like on the site and the fabric is soft and plush. The issues we came across was poor packaging - box was almost in pieces, screws were missing and some pieces fell off (stoppers on lid had broken off in transit). Also, the quality of construction was not reflective of the price paid. We purchased this to replace a $100 target bench and the target bench felt higher quality despite being 1/8th the price. Ultimately, we've been satisfied with the purchase since we cared most about the style. That being said, if the same style was available from another manufacturer I would likely go with them next time.
Thank you for your feedback and for your review! Sorry to hear about the difficulties you had with packaging and with the quality/construction in general. This is a newer item for us and the feedback you've provided is being shared with our buying and merchandising team. Thank you for your honesty! Certainly seems like a bit of a disappointment.
If you'd like any help troubleshooting the issues you're experiencing and/or would like to discuss anything further, please do reach out to our support team at firstname.lastname@example.org and we'd be glad to assist! Glad to hear that you're enjoying the design of the piece, however, that's certainly good news. Let us know if we can be of any further assistance, thanks!