Hard to know for sure where the problem is, but the chaise was received with a broken frame where the leg screws into the frame. This suggested inferior quality and we decided to return the sectional.
The chaise was delivered with the legs attached, while the sofa did not have the legs attached. This may have contributed to the problem.
We liked the looks of the sectional, though even if we had kept it, I am certain we would have ultimately been disappointed in the seating depth.
Thanks so much for reaching out to us and sharing this less than stellar feedback. We are sorry to hear that you are disappointed, as we too are pretty bummed that you are having issues. No worries, as it looks lie a member of our team is already working to assist, and we are sure we will be able to get things resolved to satisfaction.
Thanks again for ordering with us, and we look forward to making it right!
-Apt2B Customer Care