I spent 2 years looking for a yellow velvet loveseat. Then one day nearly a year ago, an ad for apt2b.com popped up on my phone. They had exactly what I wanted AND, they're based in the USA. Even better. When the loveseat finally got here, the fabric was damaged. (The sofa was delivered in a thick layer of plastic wrap, and I believe it sat in a warehouse for several weeks before I received it. If it had been boxed, I think the fabric would have been fine.) I contacted apt2b.com, and this is when I learned that they have outstanding, top-notch customer service. I spoke to and emailed with living, breathing people (in the USA) whose only reason for living seemed to be making sure I was satisfied with my loveseat. Rather than a refund, I requested a replacement. After all, it took me 2 years to find what I wanted; what was a few more weeks? My replacement is beautiful. The delivery service brought it in, unwrapped it, attached the legs, and put it in its place. Then they took the 'old' loveseat away. I couldn't be more pleased.