Beautiful Sofa HORRIBLE mattress
Pulled out bed tonight for the first time so that a guest could sleep on it and I am horrified that we are going to make another human sleep on this terrible mattress. Such a disappointment too after paying extra for the memory foam.
Thanks for your feedback! We're so sorry to hear about your extreme frustration with your new sleeper mattress. We understand what it must feel like to not feel very good about having guests sleep on something that you find to be uncomfortable. Please accept our apologies for any inconvenience you have experienced.
To note, this isn't typical feedback that we receive. It is a sleeper mattress, of course, and needs to be able to be folded inside of a sofa so there are limits to the level of comfort that any models of sleeper mattress may achieve; however, it's still surprising to hear because most of our customers find our sleeper mattresses to be very comfortable! If you feel that something is off about the model you received or would like to pursue the matter further, we would be more than happy to assist! Please email us with your order number and a more detailed description of the issue to firstname.lastname@example.org and our team would be happy to help!
Thank you again for your patience and understanding and we appreciate your feedback!