The color is off more gray than brown, has a hole in the corner, and recliner broke after 2nd use.
Hi, I wanted to love this couch. It matches the look in terms of size and overall design exactly as pictured. This is what the two stars is for. Sadly, the lack of the 3 remaining stars are due to the following issues. What they don’t tell you is when you sign stating it’s delivered that it means you’re signing saying it’s in perfect condition. We didn’t pay for the “install / set up” just the deliver it to the room. So there was no chance the delivery guys were going to wait while we cut it all open + put legs on + test the recliner. There is a hole (we did not make). We opened everything with a knife and that kind of whole is not a “stabbed with the end of a knife once” kinda whole. The color looks like a dark gray color. I added a dark color leather skirt for reference with and without flash. The last and saddest issue is the recliner broke on second use. You can see the difference in the hinges between the left and the right. We have no clue what we did wrong as there’s nothing under the couch blocking it. It worked the first time fine. So them setting it up wouldn’t have helped us anyway.
Thanks so much for reaching out. We are very sorry to hear about the issues you are having with your order. Depending on the monitor settings of the source used to place the order (mobile device, computer, laptop etc.) color/hue may be vary slightly. This being said, we do ou best to depict all items as accurately as possible.
Regarding the blemishes and functionality, if you have not already, please reach out to email@example.com and a member of our team will be more than happy to assist with resolution. We are very sorry again for any inconvenience caused, and look forward to making things right soon.
-Apt2B Customer Care