Wobbles and seat cushion is too small
I've had this couch for a year and a half. I meant to write this review last year but then life happened. Overall, I'm incredibly disappointed with this couch because it had so many good reviews and I had such high expectations.
- The performance velvet fabric has lived up to its name. My dog threw up on the couch and we were able to wipe it up no problem, and you can't even tell.
- The couch is comfortable. Some reviews mentioned the couch is firm, and while it's definitely not a "sink into it" couch, I'm pretty averse to truly firm couches and I think this couch is very comfortable.
- As other reviewers have mentioned, this couch wobbles and feels unstable. One of the legs is crooked, which is what is leading to this issue. I have screwed in this leg as tightly as I possibly can, so it's not that the leg is loose. The hole that the leg threads into was not drilled straight so the leg does not sit straight. It's kind of difficult to see in the pictures, but I think the angle of the leg is perceptible. I mean, the couch is not going to collapse but it's annoying and makes the couch feel flimsy and cheap.
- The seat cushion is a full FOUR INCHES too small! Even though I have tried to center it to make the gap less noticeable, it works its way toward one end of the couch so that the full gap is on one side and the bolster cushion falls in. I haven't noticed this issue in other review photos, so maybe my couch just slipped past quality control. But…
Thank you so much for your order with us, as well as taking the time to share your experience with your new sofa. We are glad to hear from you, as we would not want for our customers to be unhappy with their items. While we expect all made to order items to be well crafted, our team is always happy to assists in the event that anything is not quite up to par!
We can see that there are indeed some irregularities, and we can of course work to make things right. If you have no already, please reach out to firstname.lastname@example.org and share your images and concerns and we are certain that we will be able to find a solution.